Operating for over a decade in the poker market, in 2025Flush Tour, BSOP's partner travel agency,underwent a major overhaul: from its visual identity to its staff and the way it operates.
Kelly Guimarães, Operations Manager, shared more details about the company's renewal process."We are no longer an agency focused exclusively on poker tournaments and now act as a real benefit to players,"she continued. "We have restructured our processes, created clear service flows, and procedures that ensure efficiency and agility. Our team has been trained to offer consultative service, focusing on personalized sales and 24-hour availability during events to meet any customer need in real time."
Communication
The professional also pointed out another important element. "We have expanded our communication channels, ensuring that customers cantalk to us quickly and conveniently, whether by phone, WhatsApp, social media, or email. This new vision allows us not only to organize trips, but also to deliver complete, tailor-made experiences for each player and their family."
Despite being a travel agency specializing in poker events, Flush Tour is expanding its operations. "In the past, our operations were restricted to tournaments: accommodation, flights, and transfers. Today,we have broadened our scope to be a complete travel partner in the player's life. In addition to taking care of the BSOP stages,we organize corporate trips, family vacations, celebrations, and leisure itineraries in general. As we already know the player's profile, we are able to propose destinations, experiences, and tours that suit their tastes and lifestyle. Our role is to provide peace of mind, so that they know that whether traveling to compete or to relax, they and their families will be in good hands.
Advantages
With a staff that understands the needs of customers as players, Kelly explained the great advantage of having professionals with knowledge in tourism and hospitality. "Having people trained in tourism and hospitality significantly expands our ability to deliver complete experiences. When the team was focused solely on the world of poker, our support was more restricted, limited to accommodation during events."
He went on to point out the advantages. "Today, with skilled professionals and a strategic vision of the tourism sector, we are able to offer personalized consulting, create tailor-made itineraries, and identify opportunities for improvement in every detail of the trip. This ensures more proactive service, richer experiences, and solutions that go far beyond accommodation."
In addition to the changes already mentioned,Flush Tour offers lower prices than the market average. Customers can book the entire package with the company, whichtakes care of their journey from the moment they leave home until their return, as well as offering exclusive benefits. "Our customers are recognized by the hotel as part of the Flush Tour group, receivingunique advantages such as gifts, upgrades with special rates, priority service, and direct support from our team to resolve any situation, from check-in adjustments to assistance in medical emergencies."
People interested in making a reservation with Flush Tour have a few options: the official website, which provides detailed information about each stage, packages, and this blog, which is full of travel tips and suggestions, as well as contact via WhatsApp and Instagram.
Outside of events, customer service is available Monday through Friday, from 10 a.m. to 6 p.m. (Brasília time). "Regardless of the channel chosen, customer service is always personalized, responsive, and prepared to transform the customer's needs into a unique experience," Kelly concluded.
